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Error Message Appears on PictBridge (Wi-Fi) Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge (Wi-Fi) compliant device and the countermeasures to clear them.

Note

  • This section describes errors that are indicated on Canon-brand PictBridge (Wi-Fi) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge (Wi-Fi) compliant devices, check the support code (error number) displayed on the printer's LCD and take the appropriate action to clear the error.

  • For the errors indicated on the PictBridge (Wi-Fi) compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message on PictBridge (Wi-Fi) Compliant Device

What to Do

Printer in use

If the printer is printing from the computer or warming up, wait until it finishes.

If you are registering paper information, complete it.

When it is ready, the printer starts printing automatically.

In cases other than the above, check the support code on the printer's LCD and take the appropriate action to resolve the error.

No paper

Load paper and select Continue in the display on your PictBridge (Wi-Fi) compliant device, or press the printer's OK button.

Paper error

Check the support code on the printer's LCD and take the appropriate action to resolve the error.

Paper jam

Select Stop in the display of your PictBridge (Wi-Fi) compliant device to stop printing.

Check the support code on the printer's LCD and the condition of the jammed paper, and remove the paper properly.

Then load new paper and retry printing.

Printer cover open

Close the top cover on the printer.

No print head

If you are replacing the print head, complete it.

Check the support code on the printer's LCD and take the appropriate action to resolve the error.

No ink

Check the support code on the printer's LCD and take the appropriate action to resolve the error.

No ink / Ink cassette error

Check the support code on the printer's LCD and take the appropriate action to resolve the error.

Hardware Error

Check the support code on the printer's LCD and take the appropriate action to resolve the error.

Printer error

An error requiring servicing may have occurred.

Turn off the printer and unplug it.

Plug in the printer and turn on again.

If this does not solve the problem, contact your nearest Canon service center to request a repair.